Complaints

Sendamatic subscribes to email feedback loops (FBLs) from major mailbox providers, meaning that if recipients mark emails as spam, complaints will be generated and sent to us. We in turn will forward these complaints to you via the feedback method configured in the relevant mail identity.

False positives do happen, but you are expected to check the complaint and to resolve any issues. Accounts with an excessive number of complaints risk having their sending deactivated.

Keeping your complaint rate low helps your sender reputation, and makes it more likely that your mail will reach your recipients mailboxes.